Do you offer a money back guarantee?
We are so confident you will be happy with our web hosting services, that we offer a 30 day money back guarantee.
In the unlikely event that a problem should arise, we will do everything in our power to resolve it to your satisfaction. However, if you are not completely satisfied with the quality of our service, you may e-mail us to ask for a refund at any time during the first 30 days following account activation.
On receiving such a request, we will immediately cancel your account and refund all web hosting charges paid by you, excluding money paid for SSL certificates, domain name registration fees (which will already have been paid to the relevant registration authority, so you will remain the owner of your domain name and will be free to use it with other web hosts in the future) and charges for any additional webspace or data transfer used over the allotted allocation. However, no refunds will be given for any account which has broken our Terms and Conditions.
Other Questions In This Category
- How do I update my card details? (monthly hosting accounts only)
- Why has my card payment been declined?
- What methods of payment do you accept?
- Can I cancel my hosting plan at any time?
- Can you alter my monthly payments?
- Do you accept orders from anywhere in the world?
- What credit/debit cards do you accept for payment?
- Is it possible to only renew some of the services on my renewal notice?
- Can I stop renewal reminder emails for a service I don't want to renew?
- Can you debit my credit/debit card for a monthly hosting account?
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